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Frequently asked questions

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Getting Started

Soriz is an AI companion app with 20 distinct companions — each with a unique personality, voice, and expertise. From Sports and Nova (gaming) to Calm (wellness) and Ace (career coaching), there's a companion for almost any part of your life. Chat with one or many, anytime, in natural conversation.
Head to soriz.com/signup or download the iOS/Android app. Sign up with email, Google, or Apple — no account needed to try your first chat.
Yes — Soriz has a free tier that gives you daily conversations with any companion. Soriz Pro unlocks unlimited chats, longer memory, priority model access, and exclusive companions. See pricing for details.
Pick one that matches what's on your mind. Want to chill? Try Calm or Maya. Career stuff? Ace. Gaming? Nova. Travel? Atlas. Browse all 20 on the companions page.
Yes — switch between any of the 20 companions anytime. Each keeps its own memory of your past conversations (on Pro), so it feels like catching up with different friends.
Both work. The web app is at soriz.com — no install needed. Native apps on iOS and Android offer push notifications, voice, and offline draft support.

AI Companions

Yes. Each companion keeps short-term memory of your recent chat, plus long-term memory of things you've shared (your preferences, goals, friends you've mentioned). Pro users get extended memory that persists across months. You can review or delete memories anytime in Settings → Memory.
Each companion is crafted for a specific need. Bro is chaotic and loud; Sid is contemplative. Nova lives and breathes gaming; Foodie is obsessed with recipes. The personality shapes tone, vocabulary, and how they respond — so picking the right one matters.
Yes. Every companion runs on state-of-the-art large language models fine-tuned with Soriz's companion personality system. They're not scripted bots — they reason, remember, and respond in context.
Yes. AI can occasionally misremember, hallucinate facts, or give incorrect advice — especially for medical, legal, or financial topics. Treat companions as thoughtful friends, not certified professionals. Verify anything important with a real expert.
We'd love to hear your ideas. Creators can also build their own companions and launch them through the Creator Program. For general requests, drop a note via the feedback form or email us.
No. Each companion has its own isolated memory. What you tell Calm stays with Calm. You can optionally enable Cross-Companion Memory in Settings if you want them to share context.
Voice chat is rolling out on iOS and Android with select companions. Web support is coming soon. Each companion has a distinct voice that matches their personality.

Account & Profile

Go to the login page and click "Forgot password". We'll send a reset link to your email — valid for 24 hours. If you signed up with Google or Apple, use that provider's password reset instead.
Settings → Account → Email. We'll send a verification link to the new address. You won't lose any chats or companion memories.
Settings → Account → Delete account. This permanently removes your profile, all chat history, and memories across every companion. The action cannot be undone. If you have an active Pro subscription, cancel it first.
Yes. Settings → Privacy → Export Data. You'll receive a ZIP with all your chats in JSON and readable text format, usually within 24 hours.
Settings → Notifications. Turn push, email, or in-app notifications on/off per companion. By default, companions don't message you first unless you've enabled proactive check-ins.
Absolutely. Your conversations and memories sync in real-time across phone, tablet, and web.

Subscription & Billing

Free: daily messages across all 20 companions, short-term memory, standard response time.
Pro: unlimited chats, extended long-term memory, priority model (faster, smarter replies), early access to new companions, voice features. See the full breakdown on pricing.
In-app: Settings → Subscription → Upgrade. Pay via card, UPI, Apple Pay, Google Pay, or PayPal. Upgrades take effect instantly.
Settings → Subscription → Cancel. You'll keep Pro features until the end of the current billing period. If you subscribed via the App Store or Google Play, cancel from those platforms instead.
We offer a 7-day refund on annual plans purchased directly (not via App Store or Google Play). Email billing@soriz.com with your account email and order ID.
Common causes: insufficient funds, expired card, bank flagging the transaction. Try another card, check with your bank, or switch to UPI/PayPal. If the problem continues, email billing@soriz.com.
Settings → Subscription → Billing history. Every past invoice is available as PDF.
Yes — 50% off Pro with a verified student email. Visit Settings → Subscription → Student discount to verify through SheerID.
Gift cards are coming soon. For now, buy a Pro month and share the activation code — we'll make it official in our next release.

Privacy & Safety

Yes. Your chats are encrypted in transit and at rest. Only you can see them. No human reviewer reads your messages unless you explicitly flag a safety issue. Full details in our privacy policy.
No. Your personal conversations are never used to train models by default. You can opt-in to share anonymized transcripts for research — toggleable any time in Settings → Privacy.
Long-press any companion message → Report. Pick a reason (harmful, offensive, incorrect) and submit. Our safety team reviews every report within 24 hours.
Yes. Open the companion → profile → Block. They won't appear in your library and won't message you. You can unblock anytime.
Soriz is rated 13+. Teen accounts have additional safety defaults: stricter content filters, no flirty companions (Cupid, Glow), and emergency resources auto-surface for self-harm or crisis topics.
Companions are trained to respond with care and immediately surface country-specific crisis helplines. They'll listen, encourage you to reach out to a real professional, and offer helpline numbers. Your safety comes before conversation continuity.
Only you. Soriz staff cannot read your chats without a legal order. We never sell personal data to advertisers. Full breakdown: privacy policy.

Creator Program

A way for creators and experts to build their own AI companions — personality, voice, knowledge base — and earn from every chat. See for creators for details.
Fill out the creator application on create-companion.html. Most applications are reviewed within a week.
Creators earn a revenue share on Pro subscriptions attributed to their companion, plus tips and brand deals. Monthly payouts via bank transfer, PayPal, or UPI — minimum threshold of $50 / ₹4,000.
Yes. Our Companion Studio is no-code — you describe the personality, upload reference content, and we handle the AI. Most creators launch their first companion in under an hour.
You do. You retain full IP on the personality, voice, and content. You can pause, remove, or migrate anytime.
Not required, but helpful. Creators with existing communities typically onboard faster. Soriz helps with discovery — companions can rank on the Explore feed based on chat quality.

Brand Partnerships

Brands get matched with companions whose audiences care about your product. Integrations range from soft recommendations inside chat, co-branded content, to exclusive companion-powered campaigns. Read more on for brands.
Recommendations are contextual — when a user asks Foodie for a pasta sauce, Foodie may suggest a partner brand if it genuinely fits. No interruptive ads, no auto-play video. Full transparency: every promoted mention is clearly labeled.
Yes. Brand dashboards show impressions, clicks, conversions, audience intent signals, and sentiment. Pixel-level attribution on click-through to your domain.
Any companion (native or creator-made) can be a partner — subject to category fit and mutual approval. Popular choices: Foodie (food brands), Rocky (fitness), Nina (fashion), Atlas (travel).
We work with everyone from indie DTC brands to global enterprises. Self-serve campaigns start at $500; managed partnerships at $5,000 — reach out for a custom quote.

Troubleshooting

  • Double-check email spelling and sign-in method (email vs Google vs Apple).
  • Try password reset.
  • Force-quit the app and reopen.
  • Update to the latest app version.
  • If still stuck, email support@soriz.com.
Update to the latest version, reboot your device, clear the app cache (Android: Settings → Apps → Soriz → Storage → Clear Cache). If it persists, report from Settings → Help → Report an issue — we'll grab diagnostics automatically.
Usually a network issue. Check Wi-Fi, switch to mobile data, or toggle airplane mode. Unsent messages auto-retry when connection returns.
During peak hours, free users experience slight delays. Upgrade to Pro for priority lane. Status: status.soriz.com.
Free plan has limited long-term memory. On Pro, check Settings → Memory — you can see, pin, or edit what a companion remembers. If a memory was deleted accidentally, there's a 30-day recovery window.
Long conversations can drift. Say "reset vibe" or "start over" and the companion will snap back to form. If that fails, tap the 3-dot menu → New Conversation (memories persist).

Mobile Apps

Soriz is on the iOS App Store and Google Play. Search "Soriz AI Companions" or find download links on the home page.
iOS 15+, Android 9+. Modern browsers (Chrome, Safari, Firefox, Edge) for web.
Yes — companions run in the cloud. You can draft messages offline; they'll send when you reconnect.
Yes, both apps have tablet layouts with larger chat windows and companion roster side panels.
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